Effective Date: February 11, 2026 Last Updated: February 11, 2026

At Dr. Dhiraj Dhanjani, we are committed to protecting the privacy, confidentiality, and security of your personal health information (PHI). This policy explains how we handle your data in compliance with the Ontario Personal Health Information Protection Act (PHIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Our Commitment to Accountability

We are responsible for all information under our control. We have appointed a Privacy Officer to ensure compliance.

  • Privacy Officer:

    • Dr. Dhiraj Dhanjani

  • Contact:

    • Unit 5 715 Coronation Blvd Cambridge ON N1R 7R1

    • Phone: 226-887-2646

2. Information We Collect

  • Directly: Name, contact details, and health history provided during appointments or via phone.

  • Digitally: When you visit our website, we may collect technical data such as your IP address, browser type, and "cookies" (small files stored on your device) to analyze traffic and improve site performance. This digital data is typically non-identifiable.

3. Purpose of Collection

We collect information to:

  • Provide urological assessment and treatment.

  • Coordinate with your "Circle of Care" (e.g., family doctors or labs).

  • Administer OHIP or private insurance billing.

4. Digital Security & Website Use

  • Cookies: We use cookies to enhance your experience. You can disable these in your browser settings, though some site features may be affected.

  • External Links: Our website may link to third-party health resources. We are not responsible for the privacy practices or content of these external sites.

  • Email & Form Risks: Standard email and website contact forms are not 100% secure. Please do not send sensitive personal health information (e.g., symptoms, test results) via these channels. Secure communication occurs via phone or encrypted Ocean secure messaging.

5. Safeguards & Retention

We use encrypted EMR systems and restricted physical access to protect your files. Medical records are retained for the legally required period (typically 10 years) before being destroyed via secure shredding or deletion.

6. Your Rights

You have the right to access and correct your records. If you have concerns, contact our Privacy Officer. You may also contact the Information and Privacy Commissioner of Ontario (www.ipc.on.ca).